Business Hours and Response Time
SoftComply’s business hours are from 9am to 5pm GMT+2, from Monday to Friday (except for Estonian national holidays). All requests are answered within reasonable time and we strive to respond to your request as fast as possible!
Support Channels
- Support requests are logged via the contact form, available here
- Support emails should be sent to support@softcomply.com
Support is provided in the following areas:
- installation,
- troubleshooting problems with SoftComply’s apps,
- identifying work-arounds.
Support does not include the following:
- product trainings and regulatory compliance consulting,
- invalid and expired license or inactive subscriptions,
- support in other apps than SoftComply’s,
- Confluence, JIRA or other Atlassian application support,
- SoftComply apps on Confluence/Jira versions that are no longer supported,
- SoftComply apps in beta or development releases,
- support in languages other than English.
SoftComply offers additional product training courses, as well as technical and regulatory compliance consulting as a separate service. For more information about this, please visit the Services page on our website.